Vsmart Academy Validity Extension Policy

The Validity Of A Product Will Expire After The Mentioned Period From The Date Of Activation. After That, The Same Can Be Renewed. The Policy Is As Follows:

• The Extension Is Possible Only Once
• Change Of Device - 2 Times Only
• Change Of Device Only In The Same Category - Android To Android - Laptop To Laptop Only

Course Activation Time Limit: 

• Video Course Must Be Activated Within 6 Months (180 Days) From The Date Of Po For Any Technical Support On Course Activation.
• Course Validity Of 6 Months (180 Days) Will Only Start From The Date Of Course Activation.
• If You Have Purchased A Video Course On 1st Jan And Activated Your Course On The Same Day Using Activation Code/key Then Your Course Will Be Having 6 Months (180 Days) Validity To Watch These Video Classes. That Means, This Course Will Be Expired On 30th June.
• If You Have Purchased A Video Course On 1st Jan But For Some Reason, You Have Activated Your Course After 3 Months (1st April) Using Activation Code/key Then Your Course Will Still Be Having Validity Of 6 Months From The Date Of Activation. That Means, This Course Will Be Expired On 1st September.
• If You Have Purchased A Video Course On 1st Jan Then You Are Having A Maximum Of 6 Months (180 Days) To Activate This Course. That Means You Have To Activate Your Course On Or Before (30th June) Using The Activation Code/key. If You Activate The Course On 30th June Then Your Course Validity Will Start From The Same Date Till The Next 6 Months, Which Means, This Course Will Be Expired On 30th Dec.
• Video Course Is Provided With 1.5-time Video Playtime For Each Video Class. For Example – For A 3 Hrs Video Lecture, You Will Be Provided With 4.5 Hrs Total Playtime. In This Total Playtime, Customers Can Start Or Stop The Videos As Many Times As They Want. No Pause Time Is Counted In This Case. However, Once The Total Time Is Consumed, The Video Will Be Stopped Permanently For Further Play And Cannot Re-activated Or Provided With Any Extra Time. Please Note – Video Playtime Will Be Counted With Your Video Play Speed. For Example, If Video Play Speed Is 1.0x Then Video Playtime Counted Accordingly, If You Increase The Speed Of The Video To 1.5x Then Video Playtime Counting Will Match The 1.5x Speed

Course Re-Activation:

Existing Customers Can Request Course Reactivation With The Following Terms & Conditions:

• Video Classes Are Provided With One-time Free Activation Of Video Classes.
• However, For Many Reason Customer Request For Reactivation Of Course From One Window Laptop To Another, Or Formatting Of The Same Laptop Due To Some Reason Or Using Activation Code On The Wrong Desktop Or Mac Laptop/pc, And Many More Cases. In This Case, We Do Help Our Customers In Reactivating Their Course On The Same Or Different Windows Laptop. However, This Process Requires A Re-generation Of Code From The Server And Costs Us Money. Therefore, Every Reactivation Of Course Has To Pay Rs. 500 By The Customer For Their Own Reason.
• Course Reactivation Doesn’t Mean A Renewal Of No. Of Views Or Renewal Of Video Playtime Of Classes. No Extra Views Or Playtime Is Provided For Your Video Classes In Reactivation.
• There Is No Option To Renew No. Of Views Or Playtime Of Video Classes. In This Case, You Have To Purchase A New Course

How To Do This?

• Email – ithelp@vsmartacademy.com
• Email Subject Line – Course Reactivation
• Email Body - With Order Details

Support From The Technical Team:

A Separate Payment Link Will Be Provided To Pay Rs. 500 Charges Of Your Course Reactivation. You Have To Make The Payment On The Given Link And Send A Screenshot Of Successful Transaction Details On The Above Email Id In Reply.

Course Validity Extension + Video Lecture Views Renewal / Reset: